Services

Organization server set up

Our team has extensive experience setting up and maintaining secure standalone custom-branded KoboToolbox servers. Our current clients and partners include United Nations agencies and international nonprofit organizations, such as the United Nations Refugee Agency (UNHCR), the United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA), the International Office for Migration (IOM), Médecins Sans Frontières (MSF), the International Federation of Red Cross and Red Crescent Societies (IFRC), and Save the Children.

Organizations can choose to have dedicated servers installed on Amazon Web Services (AWS) or Microsoft Azure, either in the United States or in the European Union. Organizations may also choose to have servers installed on their own AWS or Azure environments.

User support and upgrades

Our help site has all the guidance and technical documentation you need to make an impact with KoboToolbox. Find answers to your questions in our extensive user documentation library. You can also visit our user forum and chat with thousands of other KoboToolbox users. Explore what the KoboToolbox community can do for you and how you can help others.

Learn more about our free user support and documentation

For mission-critical projects, we offer individual user and organization-level support as optional subscriptions. All plans include access to dedicated professional user support from the KoboToolbox team, who can provide answers to technical questions and troubleshoot potential problems. Advanced support services include help with survey design and consultations with KoboToolbox’s staff experts.

Get in touch to find out about support plans and upgrades

Training and consultations

In addition to the many free self-learning resources available on our help page, we provide custom multilingual training sessions for organizations and research teams. Training sessions are delivered remotely or in person. Training packages include:

Essentials training for beginners
Data collection and data management training
Advanced form development training
Advanced training on using PowerBI to develop custom dashboards using KoboToolbox data

Additional topics and custom training packages are available on request.

Get in touch to learn about custom training for your organization

Our team also has extensive research and survey design experience—including survey planning, implementing, publishing, and analyzing data in over 20 countries. In fact, it was our research work that led us to develop KoboToolbox. We have affiliations with Harvard University and other universities, and we have worked with many international organizations to collect survey data as part of program evaluations, assessments of population needs, and studies of the impact of conflict on vulnerable populations. Learn more about our research on PeacebuildingData.org.

Get in touch to find out about our training and consultations

Feature development and other enhancements

Since its beginning, Kobo has worked through partnerships, joint initiatives, and service agreements to develop new features for KoboToolbox. Through development with partner organizations, new features are added every year to respond to data needs in the field.

KoboToolbox features are designed to be intuitive to use and produce high quality data in challenging settings. Feature development includes creating new tools, making modifications, and adding enhancements to fit with organizations’ internal requirements. Our design and technical specialists work with partners to develop innovative tools for collecting and analyzing data, including feasibility evaluations, ideation and implementation, and cost assessment.

We encourage you to send us a message to discuss any ideas that you may have and that your organization may want to sponsor or develop with Kobo.

Get in touch to discuss the features your organization needs